An ounce of kindness makes a huge difference

September, 14, 2021 by Matt T.

A short while ago, I received a message from someone who I had reported on the Expert Server, and though I receive violation appeal messages on a regular basis, this particular message was unlike many of the others I have received. This particular user, who will remain anonymous, immediately acknowledged and apologized for their mistake, asked for clarification, and thanked me for my services – all while maintaining a kind, understanding, and professional attitude.

Now, while this may sound self-explanatory, being kind to others is one of the moral foundations of any society on this planet. However, it isn’t always the case. I’ve run into my fair share of pilots who didn’t handle the situation calmly, understandably. No one likes getting removed from their flight and controllers do not enjoy reporting pilots.

Going back to the example I provided, in that instance, because this pilot was so willing to learn from their mistake I in exchange personally contacted the appeals group to have that user’s violation removed. Just because you are nice doesn’t mean they will approve the appeal for that violation, but it definitely goes a long way.

I want to use this post as a motivation for both pilots and controllers alike, to demonstrate the openness of this bridge between the pilot and the controller. But, more importantly, I want to spread the message of kindness and the impact it has – not only for a flight simulator, but also in our day-to-day life.

Matt T. is a writer for the IFATC Education Group. He is an IFATC Officer that resides in Orange County, California.