A thing I did a ton in my first two years controlling was contacting pilots directly on the forum when I wanted to let them know why I sent a check help pages, please follow instructions or just a confusing command that lacked context like a “stay on my frequency”.
I stopped doing that because it became frustrating to try to find people on the forum when the in-app display names rarely matched their forum username.
Now with the v20.2 update though, we’re back in business! Pilots now will only display their actual forum username in-app, making it way easier to find them. Also, to control, you must have a connected forum account connected and it can’t be shown as hidden, the app doesn’t allow it.
If you have a question for a controller, ask them directly. If you’re a controller and want to add a remark, get to know the pilots you service and help educate them.
That information will spread from person to person, so make sure it’s accurate before you share, but it will spread. They’ll tell their friend, then those friends will tell their other friends. No one wants to be wrong.