We see this in controlling, controllers having trouble admitting they were in the wrong or made a mistake. Know it is okay to make a mistake and say so, I have a story to tell you.
For reasons unknown to us, I found out yesterday that an automation workflow for our email newsletter was not working as it should. An automation workflow is the automation of processes based on workflow rules. For tedious things that a computer can do and a human can not realistically do themselves, basically. It unfortunately ran into some errors so it was not activating some people’s subscription when it should have or unsubscribing people when it shouldn’t have unsubscribed them. Big yikes.
Fortunately for us we can fix that, so I spent around three to four hours manually going through a couple hundred of our subscribers information, past and present, to see if they were the victim of the error prone automation workflow.
At the beginning of the day we had 139 subscribers and as I’m writing this we now have over 242 subscribers.
Our emotions are like those in the two images. One, “sweet baby Jesus what in the world”, and two, “yay”. Well I’m happy to welcome back those 100 or so that we missed. No, we weren’t in your spam folder, we just messed up on our end. It is quite unfortunate that occurred, but you’re here now and we’re glad to have you as part of our community. And that goes for those who don’t read via email, just anyone that is a reader.
If you would like to receive our notes in your inbox every morning like the 242+ other amazing people, we’d encourage you to sign up. Maybe not publicly like this, but this is a good example of how admitting when you make an error instead of trying to withhold it is the better option.